Saturn (GM) Standard Operating Proceedure

Saturn (GM) STANDARD OPERATING PROCEEDURE

When we discover an epidemic costly flaw in our cars (like casting
flaws in our cylinder heads that will cause the head to eventually
CRACK); after tens of thousands of cars with the flaw have gone off the
assembly line to dealers:

We withold that information (sending out a service notice) for as long
as we can- so as to get as many of those cars affected, OVER the
warranty period. That way, we are not liable to cover the cost of the
repair or replacement and we are able to cut our loses!

Also: If a new car customer who has been taking his car to the dealer
for regular scheduled maintainance, CHANGES ADDRESS, and the dealer
fails to notify the company of the new address and because of this
dealer failure- we send out a service notice to the old address and
thus the notice never reaches the customer:

When the service notice is returned to us as "undeliverable"; we will
NOT make any attempt to reach the customer at his new address and
notify him of the service notice. We are not liable for our dealer's
failure to notify us of the new address nor will we take any action
against our dealer for this failure in an attempt to compensate the
customer,should he have been unaware of the notice and suffers a costly
repair bill after his warranty has run out!

Anyone who doubts the above policy can contact (among many others):
Grand Rapids (Michigan) Saturn.

(That is; if anyone there is public spirited enough to verify the
above policy)
signed.

Michael Cohrman

 

Michael,
What is your source on this? Agreed that in any huge business, especially
one that is nearly on the ropes, shortcuts and breach of customer trust do
occur. If you have enough solid proof, contact a lawyer and start a class
action suit. If not, please cease and desist in your ranting.

signed,
Robert Oppenheimer (aka Oppie)

 

Oppie, please get it. Mr.Fags ONLY purpose for doing this is to attract
attention, nothing more. Ignore Mr.Fag and he will eventually grow tired of
his shenanigans and cease as all small children do. Continue to reply to ANY
of Mr.Fags posts and you are ONLY encouraging him.

Everyone Please read this: Please ignore Mr.Fag and he will go away. Do NOT
reply to him under any circumstances, Resist the urge to reply or he will
continue to troll here!

marx404

 

Sorry Marx. Just saw red on that one and lost it...

 

I find it more accurate to post OTHER PEOPLES' Saturn horror stories; I
find it more fun to see others confirm these horror stories; and I
guess I find it a little fun to read people (mostly Saturn reps, Saturn
mechanics and comedians (like marx404)rant and rave about how I'm
making up stories, lying....

rather than going to the expense of hiring a lawyer. Unless YOU want
to pay the lawyer's fees!!!!

Why sue GM if you can screw them by just telling the truth!?