Is this standard practice by Saturn in Toronto ?

Discussion in 'General Motoring' started by Bosco Took, Nov 10, 2004.

  1. Bosco Took

    Bosco Took Guest

    My 2001 SL2 (35,000 Kilometers)would not start and had to be towed in to
    my dealer. Before Service even analyzed the reason (turned out to be a
    dead battery) my salesperson called me to tell me that he saw my car
    towed in and wanted to offer me a special deal that would allow me to
    get out of my lease (8 months to go) and put me in a new Ion. I was
    dumbfounded. I was already upset by the need to be towed in and got
    even more upset by the Sales call. Is it standard practice by Saturn
    salespersons to call a customer to offer them a new car if he/she sees
    their existing one towed in.. Gawd, I hope not!
     
    Bosco Took, Nov 10, 2004
    #1
  2. Bosco Took

    Art Guest

    He's a salesman. Probably a pretty good one. That is what they do. And
    batteries do die unexpectedly. That is what they do too.
     
    Art, Nov 10, 2004
    #2
  3. Bosco Took

    B. Peg Guest

    I listen to a salesman and the service writer battle one day at the
    dealership. The service writer makes money on broken cars while the
    salesman makes money on selling a new one. The two didn't seem to like each
    other very much and had differing ideas.

    Salesman was doing his job, although at your misfortune. I wouldn't worry
    about it.

    B~
     
    B. Peg, Nov 11, 2004
    #3
  4. Bosco Took

    marx404 Guest

    from a salesman's POV, yes, he was doing his job, but IMHO he could have
    shown some couth and waited for you to come in so that he could have spoken
    to you face to face. Being able to meet him IP and him showing you some
    patience and consideration may have won over your business. The service
    writer and the salesman both know that eventually you have to come back to
    pick up your car, That's the proper time to approach you or ask your
    permission to call you at home.

    marx404
     
    marx404, Nov 12, 2004
    #4
  5. Bosco Took

    Art Guest

    Why? Suppose the repair would have been $500. Would you be happier making
    a deal on the trade before or after paying the $500.
     
    Art, Nov 12, 2004
    #5
  6. Bosco Took

    Blah blah Guest

    Wouldnt this fall under telemarketing? My phone, my home, my privacy
    should not be intruded upon by someone trying to make a sale. Common
    sense seems lacking by this salesman. Though things are different north
    of the border...

    "Dont tread on me."
     
    Blah blah, Nov 13, 2004
    #6
  7. Bosco Took

    Art Guest

    The do not call list in the US does NOT include companies with which who
    have a business relationship as the OP did in this case.
     
    Art, Nov 13, 2004
    #7
  8. Bosco Took

    marx404 Guest

    both Art and Blah Blah are correct, but then again it's all a matter of
    ethics and timing. Like I said, Bosco would have had to return to pick up
    his (or her) car and that would have been the proper time to talk to him
    about a new car. Another proper way would be for the Service Writer to call
    Bosco, as they already have a relationship, and discuss what the car needs,
    the costs and then ASK permisson of Bosco if it is ok for the salesman to
    call him. The fact that the salesman jumped the gun on ethical procedure
    simply shows desperation and a complete lack of professionalism.

    Bosco, this is not how it should work IMHO as a professional Saturn Sales
    Consultant.
    Ideally, all departments should work together and show equal respect for the
    customer no matter what. I would have contacted the Store Manager or if
    necc. the General Manager and complain about this individual's behaviour. I
    would also definately express your unhappiness to your Service writer and
    ask him why this happened.

    Best of luck and I hope that when you are ready for a new Saturn that your
    experience is a good one.

    marx404
     
    marx404, Nov 14, 2004
    #8
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