CHEATED? 2003 ION $500 to replace ignition switch, part $30, $470 for labor and code reading etc

Discussion in 'Saturn ION' started by Joe Mexico, Jun 21, 2007.

  1. Joe Mexico

    Joe Mexico Guest


    here in Honolulu, @ the saturn dealer.......

    I'm thinking i've been cheated, granted i agreed to pay the $130 to
    have saturn diagnose that i had an ignition switch code

    and then they apply the $130 towards the $500 repair, however why
    should 1-2 hours of ignition switch labor and recoding the 'security
    system' cost $470

    i was already in for the $130 and had no idea what it should cost.
    so, felt i had to agree.

    i understand there may be some recall, though they told me there was

    CAN anyone shed some light on what the heck is going on or RIGHT?

    Thx in advance.

    Joe Mexico, Jun 21, 2007
  2. Joe Mexico

    FBR Guest

    You didn't have to agree. For that much you might have been better off to
    fix it yourself once it was diagnosed, or at least go get a second opinion.
    FBR, Jun 21, 2007
  3. Joe Mexico

    Kevin Guest

    1) ALWAYS, ALWAYS get an estimate before allowing them to do the repair.

    2) what is the labor rate of the shop? here in STL, it is often over
    $100/hr - I've heard it as high as $150/hr at some dealers.

    3) is the 1-2 hours how long it took them, or how many hours you were
    charged? For good or ill, shops use "book rate" for labor times. If the
    tech can beat it, he & the dealer make more money. If it takes him
    longer, oh well. I paid 8 hours labor for a job the tech got done in 5.
    (one of the last times the car was at a dealer BTW)
    Kevin, Jun 21, 2007
  4. Joe Mexico

    Joe Mexico Guest

    my understanding is that they had to reprogram the computer and that
    had i taken it to another shop to change the ignition
    they may not THEN have been able to complete the reprogramming, not
    having the dealer's tools

    i did try calling another shop by phone to get an idea what they would
    charge, however was told 'they would have to look at it' would give no
    ballpark over the phone. the repair shop, per my understanding will
    only apply the diagnosis charge to the repair, if the repair is done
    the same day.

    he did give me a verbal estimate of say $450, though nothing written,
    i did pay for it by credit card and am sort of wondering if i can and/
    or should put it in for dispute.

    so, if the per hour rate is $150/hr, then $450 could have been about
    right ; this is definitely not a job i could do myself, e.g.
    reprogramming the computer etc

    thx much
    Joe Mexico, Jun 21, 2007
  5. Joe Mexico

    Steve B. Guest

    So they told you what it was going to cost. You agreed to the work
    knowing what it was going to cost and now you are thinking of
    disputing it with the credit card company. Seems to me you are
    questioning the wrong persons integrity.

    Steve B.
    Steve B., Jun 21, 2007
  6. Joe Mexico

    Joe Mexico Guest

    there was no written estimate, as i've said

    i'm to take it up with the service manager on saturday, i'm not asking
    for assistance on the process

    my intention was to understand if this could possibly be the going
    rate for the service

    but, yes, to complain, about being burned by the $130 cost to read
    the codes off the car ; which is ridiculous and a systemic problem
    Joe Mexico, Jun 22, 2007
  7. Joe Mexico

    Joe Mexico Guest

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